In the latest episode of Typical Joost, Wouter Wyns, Service Management Architect at Xurrent (formerly 4me), talks about how MSPs can adapt to changing customer needs and put customer experience at the center of their business. With more than 20 years of experience in ICT, Wouter has a deep understanding of the shift from traditional SLAs (Service Level Agreements) to XLAs (Xperience Level Agreements) and the challenges involved.

In the latest episode of Typical Joost, we dive into the world of USM (Universal Service Management) with two experts: Frank de Jong, Director of Operations at onITnow, and Frank Eerland, consultant at the same company. Together, they share their views on how organizations can make service management simpler and more effective with USM, and what this means for MSPs (Managed Service Providers) striving for a higher level of maturity.

What makes an MSP financially successful?
In the new episode of “Typical Joost,” Stephen Ley talks with Hylke Hondema of Sparck about what it really means to build a sustainable MSP (Managed Service Provider). From strong customer relationships to smart financial choices.
Learn how to turn investments into long-term profits, optimize processes and mitigate financial risks.
 

In this episode of the podcast Typical Joost, we discuss Xperience Level Agreements (XLA) with Robin Marchand, CTO and co-founder of XLABS. He shares how XLA is becoming an increasingly important framework within the IT industry, with a focus on customer experience and SIAM. XLABS helps organizations apply XLA concretely and provides training and guidance for effective implementation.

In the latest episode of the podcast Typical Joost, Dave van Herpen shares his insights on Service Integration and Management (SIAM) and how it can help companies streamline complex IT environments. Dave, an experienced Agile and DevOps consultant, has worked with big names such as Heineken, BMW and APG. He emphasizes the importance of SIAM for Managed Service Providers (MSPs) who want to contribute to their clients' long-term goals.